Cart
0 items
⚡ Our second batch of Mako™ Hotends for Bambu Lab is almost sold out! Click here to order yours today!

Privacy Policy

This website (henceforth, "the Site") is operated by Slice Engineering, LLC. Throughout the Site, the terms “we”, “us” and “our” refer to Slice Engineering. This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, store, protect, process, disclose, or otherwise handle your Personally Identifiable Information in accordance with the Site and GDPR when you visit or make a purchase from the Site.

Topics:

  • What data do we collect and how do we collect your data?
  • How do we use your personal information?
  • How do we share your personal information?
  • How do we store your data?
  • Do not track
  • What are your data protection rights?
  • What is our cookie policy?
  • Fair Information Practices
  • COPPA (Children Online Privacy Protection Act)
  • Privacy policies of other websites
  • Embedded content from other websites
  • Changes to our privacy policy
  • How do you contact us?
  • How do you contact the appropriate authority?

What data do we collect and how do we collect your data?

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We also collect additional information if you contact us for customer support, complete an order, create an account, sign up for SMS/Email marketing, or provide us with feedback. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information” or “Personally Identifiable Information”. See the list below for more information about what Personal Information we collect, how we collect it, and why.

Device information

  • Examples of Personal Information collected: version of web browser, browser type, Internet service provider, operating system, IP address, time zone, cookie information, what sites or products you view, search terms, websites or search terms referring you to the Site, referring/exit pages, date/time stamps, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, to screen our orders for potential risk or fraud, to perform analytics on Site usage to improve and optimize our Site, and to assess the success of our marketing and advertising campaigns
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. Definitions for these items are listed below:
    • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
    • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
  • Disclosure for a business purpose: Shared with our processors Shopify, Facebook, Google Analytics, Google Ads, Growave, Justuno, Lucky Orange, PageFly, ReConvert, Shoutout, Zoho, Klaviyo, and LinkedIn.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, company, payment information (including credit card numbers, Shop Pay, Apple Pay, Google Pay, Bancontact, iDeal, Facebook Pay, Paypal, Amazon Pay, Affirm), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: Shared with our processors Shopify, Affirm, Avada, Bespoke Shipping, eBay (for eBay orders), CedCommerce (for eBay orders), Facebook (for Facebook orders), Growave (for loyalty points), ShipStation (for fulfillment purposes), Zoho, Zonos, Quickbooks (if applicable), Klaviyo, and Reconvert.

Customer support information

  • Examples of Personal Information collected: name, email address, phone number, order information, and other information voluntarily provided
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: Shared with our processors Shopify, Gmail, Growave, Klaviyo, and Zoho

Email/SMS marketing information

  • Examples of Personal Information collected: name, email address, phone number, shopping history, previously purchased products
  • Purpose of collection: To provide you with information or advertising over email and SMS relating to our products or services and to make suggestions to you for other products which we believe you will also be interested in
  • Source of collection: collected from you.
  • Disclosure for a business purpose: Shared with our processors JustUno, Zoho, Shopify, and Klaviyo

Account information

  • Examples of Personal Information collected: name, email address, Site login credentials, phone number, date of birth (optionally provided), picture (optionally provided), and other information voluntarily provided
  • Purpose of collection: To provide you with a centralized location for your orders, easy login access, and a customizable profile that can be seen when asking questions or leaving reviews on the Site
  • Source of collection: collected from you.
  • Disclosure for a business purpose: Shared with our processors Shopify, Growave, and Zoho

Feedback information

  • Examples of Personal Information collected: name, email address, and other information voluntarily provided
  • Purpose of collection: To provide feedback to us so we can optimize our products, websites, and services and to provide feedback and reviews to other customers searching similar products
  • Source of collection: collected from you.
  • Disclosure for a business purpose: Shared with our processors Shopify, Growave, and Zoho

How do we use your personal information?

We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, providing customer support, and keeping you up to date on new products, services, and offers. We also use your Personal Information for statistical analysis, for optimizing our products, websites, and services, and to provide feedback and reviews to other customers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), the European Union (“EU”), or the United Kingdom (“UK”), we process your Personal Information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Automatic decision-making

If you are a resident of the EEA, EU, or UK, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Email/SMS Marketing

We would like to send you information about products and services of ours over email/text that we think you might like. These include:

  • Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates (checkout reminders, transactional updates, shipping updates, post-purchase updates, out of stock updates).
  • Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates (checkout reminders, transactional updates, shipping updates, post-purchase updates, out of stock updates). Webhooks will be used to trigger the Checkout Reminders messaging system.

If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes.

How do we share your personal information?

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may use credit reference agencies to prevent fradulent purchases
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • We use Quickbooks to issue invoices, quotes, and estimates to customers, as well as for accounting purposes. You can read more about how Quickbooks uses your Personal Information here: intuit.com/privacy/
  • We use Avada to issue invoices to customers. You can read more about how Avada uses your Personal Information here: https://avada.io/privacy.html
  • We use Bespoke Shipping to set custom shipping rates for customers. You can read more about how Bespoke Shipping uses your Personal Information here: https://parcelintelligence.com.au/cs/documentation/#/privacy
  • We use CedCommerce to integrate Ebay Orders with our Site. You can read more about how CedCommerce uses your Personal Information here: https://cedcommerce.com/privacy-policy
  • We use Growave for our loyalty program, reviews program, and wishlist program. You can read more about how Growave uses your Personal Information here: https://growave.io/privacy-policy
  • We use JustUno to showcase popups on our Site that collect emails/phone numbers so we can send information about our products and services to interested customers. You can read more about how JustUno uses your Personal Information here: https://www.justuno.com/legal/privacy-policy/
  • We use Locksmith to restrict access to certain areas of our Site. You can read more about how Locksmith uses your Personal Information here: https://docs.uselocksmith.com/article/184-privacy-policy
  • We use Lucky Orange to perform analytics on Site usage to improve and optimize our Site. You can read more about how Lucky Orange uses your Personal Information here: https://www.luckyorange.com/legal/privacy
  • We use Mechanic to print custom packing slips and to send order related emails to customers. You can read more about how Mechanic uses your Personal Information here: https://learn.mechanic.dev/platform/policies/privacy
  • We use Klaviyo to send information about our products and services to interested customers over email & SMS. You can read more about how Klaviyo uses your Personal Information here: https://www.klaviyo.com/legal/privacy
  • We use ReConvert to display customized upsells to customers after they make their purchase. You can read more about how ReConvert uses your Personal Information here: https://www.reconvert.io/privacy-policy/
  • We use ShipStation to ship and fulfill orders. You can read more about how ShipStation uses your Personal Information here: https://www.shipstation.com/privacy-policy/
  • We use ShoutOut for our affiliate program. You can read more about how ShoutOut uses your Personal Information here: https://www.shoutout.global/privacy-policy.html
  • We use TaxJar for filing taxes on applicable orders. You can read more about how TaxJar uses your Personal Information here: https://www.taxjar.com/privacy
  • We use Zoho to send information about our products and services to interested customers over email, to provide customer support, to collect information through forms on our Site, as our CRM system, and for integrating applications together. You can read more about how Zoho uses your Personal Information here: https://www.zoho.com/privacy.html
  • We use Zonos to ship and fulfill international orders. You can read more about how Zonos uses your Personal Information here: https://docs.zonos.com/legal
  • We use GDPR/CCPA + Cookie Management to manage GDPR compliance on our Site. You can read more about how GDPR/CCPA + Cookie Management uses your Personal Information here: https://gdprcdn.b-cdn.net/pages/privacy_policy

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout or by managing your cookie preferences.
  • We use Shopify Analytics to help us understand how our customers use the Site. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.You can also opt-out of Shopify Analytics by managing your cookie preferences.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners including Facebook, Google, and LinkedIn. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

How do we store your data?

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR. HTTPS protocols, encryption, multifactor authentication, and salting/hashing passwords using bcrypt are just some of the security precautions taken to ensure Personal Information is stored securely and safely.

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘What are your data protection rights?’ section below.

Do not track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every individual who uses the Site is entitled to the following:

The right to access – You have the right to request copies of your personal data from us.

The right to rectification – You have the right to request that we correct or update any information you believe is inaccurate. You also have the right to request that we complete any information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data.

The right to object to processing – You have the right to object to us processing of your personal data.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using our contact information found at the bottom of this privacy policy.

What is our cookie policy?

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. They collect standard Internet log information, visitor behavior information, and allow us to remember you. We use a number of different cookies, including strictly required cookies, analytics and statistics cookies, marketing and retargeting cookies, functional cookies, and third-party cookies.

  • Strictly required cookies are required for the Site to run and cannot be switched off. Such cookies are only set in response to actions made by you such as language, currency, login session, privacy preferences. You can set your browser to block these cookies, but this might affect the way our Site is working.
  • Analytics and statistics cookies allow us to measure visitor traffic and see traffic sources by collecting information in data sets. They also help us understand which products and actions are more popular than others.
  • Marketing and retargeting cookies are usually set by our marketing and advertising partners. They may be used by them to build a profile of your interest and later show you relevant ads. If you do not allow these cookies you will not experience targeted ads for your interests.
  • Functional cookies enable our Site to offer additional functions and personal settings. They can be set by us or by third-party service providers that we have placed on our pages. If you do not allow these cookies, these or some of these services may not work properly.
  • Privacy policies for applications associated with third-party cookies can be found in the “How do we share your personal information?” section.

Cookies make your browsing experience better by allowing the Site to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the Site or browse from one page to another. Cookies also provide information on how people use the Site, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use this information in order to improve and customize your browsing experience, improve our website/marketing efforts, offer additional functions and personal settings, and for analytics and metrics about our visitors both on this Site and other media.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control, manage, and opt-out of cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Site may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies, please visit your browser’s help file or sites such as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect Personal Information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email within 7 business days. We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of Personal Information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13 years old, nor do we intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion. If you are located in the EEA, EU, or UK, are the parent or guardian of a child that is below the age of the majority in your state or province of residence, and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Privacy policies of other websites

This Site contains links to other websites. Our privacy policy applies only to our Site. So, if you click on a link to another website, you should read their privacy policy.

Embedded content from other websites

This Site includes embedded content (charts, videos, etc.) from other websites that behaves in the exact same way as if you had visited the other website. These websites may collect data about you, monitor your interaction, utilize third-party tracking, use cookies, and trace your interaction with the embedded content if you have an account and are logged into that website. As mentioned before, our privacy policy applies only to our Site. So, if you view or click on embedded content from another website, you should read their privacy policy.

Changes to our privacy policy

We keep our privacy policy under regular review and place any updates on this web page. These updates could reflect changes to our practices or other operational, legal or regulatory reasons. The date of the last update can be seen at the bottom of this web page.

How do you contact us?

If you have any questions or complaints about our privacy policy, privacy practices, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us:

Email us at: support@sliceengineering.com
Call us at: +1(352) 280-2996

Or write to us at:

Slice Engineering, LLC
747 SW 2nd Ave,
IMB 36, Suite 296
Gainesville, FL 32601

 

Last Updated on 2023-05-30